Refund Policy 📄
Effective Date: 01/01/2026
At TwoHeads CA, we take pride in delivering high-quality custom printed apparel and merchandise. Because most of our products are made-to-order, our refund and return policy is outlined below.
Custom & Made-to-Order Products
All custom printed items are produced specifically for each order.
For this reason, custom products are:
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Non-refundable
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Non-returnable
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Non-exchangeable
Once artwork is approved and production begins, changes or cancellations cannot be made.
Customers are fully responsible for reviewing and confirming:
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Spelling and text accuracy
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Artwork placement
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Design approval
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Garment size selection
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Color selection
Approval of mockups constitutes final authorization for production.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 3 days of delivery at:
Please include:
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Order number
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Description of the issue
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Clear photos of the product
If the issue is confirmed to be a manufacturing defect or an error on our part, we will replace the item at no additional cost.
Color & Print Variations
Due to differences in screen displays, lighting conditions, materials, and printing processes, slight color variations may occur.
Minor variations do not qualify as defects and are not grounds for refunds.
Shipping Issues
TwoHeads CA is not responsible for:
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Carrier delays
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Lost or stolen packages
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Incorrect shipping information provided by the customer
For delivery issues, customers must contact the shipping carrier directly.
Non-Custom Items (If Applicable)
If a non-custom item is eligible for return, it must be:
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Unworn
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Unwashed
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In original condition
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refund Processing
If a refund is approved (rare case, verified issue), it will be processed to the original payment method within 5–10 business days.
If you have any questions regarding your order, please contact us at:
We’re here to help.
Questions?
We aim to resolve all verified issues quickly and professionally.
